Frequently Asked Questions

You can easily buy tickets online. If you prefer to purchase your tickets on site at the museum, this is possible at the reception.

If you only plan to visit the museum, it is not necessary to book online in advance. If you are interested in a workshop or high tea, it is advisable to book online in advance. Click here to book a workshop and click here to book a high tea.

No, if you have one of these discount cards, you do not need to purchase a ticket. All you have to do is take your discount card to the museum and show it at reception.

Yes, you can buy a gift voucher here for access to the museum, the workshops or a high tea. The gift voucher is not tied to a specific date. The recipient can choose a suitable date themselves.

Check your spam box, sometimes the email ends up there. Don’t you find them there too? Please contact info@royaldelft.com.

Unfortunately that is not possible. You can move your ticket to another date.

You can use your ticket throughout the day. The date can be adjusted online. You can find more information about this in the confirmation you received.

Yes, the flagship store and Brasserie1653 can also be visited without a ticket.

Click here for an up-to-date overview of current, upcoming and past exhibitions.

Yes, tours are available in Dutch, English, German, French, Italian, Spanish, Japanese and Chinese. Contact events@royaldelft.com for more information.

Yes, this must be reserved in advance via events@royaldelft.com.

Of course! When you buy your ticket, you will receive a free audio guide at the reception. This audio guide is available in 8 languages, including Dutch, English, German, French, Italian, Spanish, Japanese and Chinese.

If you use the audio guide, a visit to the museum usually takes about an hour. Most visitors then spend between 15 and 30 minutes in the store.

During your visit you will walk through the various rooms in the museum, the factory and see the master painters at work.

During their visit to the museum, children can do a fun and educational treasure hunt or participate in one of the special children’s workshops or other activities. For an overview of all children’s activities, click here.

The museum is wheelchair accessible for visitors with reduced mobility. Due to their size, mobility scooters are unfortunately not allowed, but it is possible to borrow a wheelchair from the museum.

That is possible. Assistance dogs are also welcome.

A duration of 1 hour and 15 minutes is used for the high tea, but it is usually not a problem to sit a little longer.

A duration of 1 hour and 15 minutes is used for the high tea, but it is usually not a problem to sit a little longer.

Absolutely, high tea is certainly a full-fledged replacement for lunch. The high tea includes various sweet and savory treats, a small soup, scones and sandwiches.

The high tea is offered for groups of 2 to a maximum of 100 people.

On the voucher you will find a link to the website. When you visit this link, enter the code listed on the receipt. Make sure you enter the code in capital letters. Then select the desired date and time.

The tiling workshop and the DIY workshop take approximately 1 to 1.5 hours.

The painting workshop starts every day, with the exception of Monday, at 02.00 p.m.

Groups of 15 or more people have the option to select an alternative time.

If you follow a DIY tiling workshop you can immediately take the tile home with you. If you follow the traditional tile or plate workshop, the products will remain at the museum for a while. They are glazed and fired, which usually takes 5 to 6 weeks.

You will receive an email once your product is ready. After this you can pick up your product at the museum.

Yes, that’s possible. Within the Netherlands this costs €8.50 per address, up to 10 kg. Rates outside the Netherlands are available on request.

It takes approximately 7 to 10 business days for your products to be ready. It is possible that the email ends up in your spam box. If the email cannot be found there either, please contact info@royaldelft.com.

Yes, it is possible to take a tour and/or take a painting workshop. Special educational programs will also be available soon.

There is no maximum number set for guided tours. In the case of a group that is too large, you can consider splitting up into smaller groups. The space for painting workshops is limited and therefore depends on the available places.

You can also visit the museum and factory with an audio tour. This is included in the entrance fee.

That is possible. The cancellation conditions will be included in the confirmation.

It is nice if you are there 5 to 10 minutes before the start.

If you are late, please call 015-7600800.

Royal Delft Museum can be reached by car, public transport, bicycle and more. Click here for more information.

Yes, that is allowed. There is a cloakroom in the museum, but you can keep your coat with you during your visit if you wish. Bags smaller than or equal to A4 size may be taken into the museum, anything larger can be stored in a free locker.

Yes, Royal Delft Museum has a place where found objects are kept.

Yes, it is allowed to take photos and videos. However, no photo and film recordings may be made using lamps, flash equipment and/or tripods (including selfie sticks) without prior written permission.

Yes, free Wi-Fi is available in the museum.

Ceramics is a collective term for all products made from fired clay. The name is derived from keramos, the Greek word for potters. Ceramics can be divided into earthenware, stoneware and porcelain. The distinction between these types of ceramics is determined by the composition of the raw materials and the firing temperature. All handmade and hand-painted products from Royal Delft fall under Delft Blue pottery. You can find more information about the various types of ceramics on the website www.delftsaardewerk.nl.

• Archeoplan, Kleveringweg 51, Delft, tel. 015 – 2052083
• Koerts Restaurators, Vierde Broekdijk 43/b, Aalten, tel. 0543 – 472905
• Margot van Os Restoration, Neuweg 77, 1214 GM Hilversum, tel. 035 – 6239789 (margotvanos@tiscali.nl) www.margotvanos.nl
• Petra Bochove, Harderwijkstraat 45, Den Haag, tel. 070 – 3609118
• Ron Nieuwenhof, Beulakerweg 79, Giethoorn, tel. 0521 – 362828
• Adriaan van Dam, Mgr. Van de Weteringstraat 13A, Utrecht, tel.  030 – 2302711, www.derestaurator.nl
• Sabine Westerhuis, Nieuwe Achtergracht 8, Amsterdam, tel. 020 – 4231808
• Eva Wolfs, Wolfs Conservation and Restoration, Amsterdam, tel. 06-53262065, www.wolfsconservation.com
• Restauratie Atelier Carlijn Louwers, Westeinde 339, Den Haag, tel. 070 – 4271672
• Restauratie Atelier Jeroen ten Hoorn, Populierenstraat 14, Den Haag, 070 – 3457054
• Atelier van Beemen, Roosmarijn van Beemen Ma Pd. Res., Nieuwe Looierstraaat 80 II, 1017 VD  Amsterdam,  tel. 06-15558749, info@ateliervanbeemen.nl
• Maud Schermer, Karel Doormanlaan 220, 3572 NZ  Utrecht, tel. 06-10794875, www.schermer-restauratie.nl
• Restauratie Atelier Haverkamp, Leiden tel. 06-27876402 restauratie@nikehaverkamp.nl, www.nikehaverkamp.nl

As a producer, Royal Delft does not appraise pottery. For valuations you can contact the Federation of Valuers, Real Estate Agents and Auctioneers of Movable Property via www.federatie-tmv.nl.

Each object is provided with, among other things, its own logo and a year code on the bottom or back. On this page you will find the logo and year codes that Royal Delft has used over the years.

A year coding in letters has been used since 1879. Using the list of year codes you can determine the year in which your Delft pottery was manufactured. The list of year codes can be found here.

One of the most imitated decors in ceramics is the Delft decor, or the decoration in blue on a white background. Typically Dutch motifs are often used such as mill landscapes, seascapes and motifs derived from Chinese porcelain such as flowers, leaves and tendrils or scenes with Chinese figures. Sufficient information about the origin and makers of Delft pottery dating from the 17th and 18th centuries can be found in the specialist literature. In the vast majority of these works, the trademark description ends at the beginning of the 19th century. Nevertheless, at the end of the 19th century and the beginning of the 20th century, numerous ceramic companies at home and abroad started manufacturing ‘Delft’-like earthenware or porcelain, the brands of which are not described. In July 1998, Stephen J. van Hook published the book ‘Discovering Dutch Delftware’. In addition to Royal Delft, you can also find various other producers of Delft pottery. You can also try to trace the origin via this website.