Home Frequently Asked Questions

Frequently Asked Questions

Tickets

Where can I buy tickets?

You can buy tickets here. It is also possible to buy tickets at the museum.

Do I need to reserve tickets in advance?

Reserving tickets is only necessary for workshops or High Teas. Click here to reserve tickets for a workshop and click here to book a High Tea.

I have a Museumkaart (Netherlands Museum Pass), do I still need to buy a ticket?

No, if you are in possession of a Museumkaart (Netherlands Museum Pass) you don’t need to buy a ticket. On the day of your visit, take your Museumkaart with you and scan it at the reception desk.

Can I buy a gift card?

Yes, you can buy a gift card here. We offer gift cards for entrance to the museum, a workshop or a High Tea. You buy the gift card without a date. The receiving person can then choose a date of choice.

I haven’t received my tickets yet, what should I do?

We advise you to check your spam folder. Sometimes the confimation gets sent here. In case you cannot find the confirmation in your spam folder, please contact us at info@royaldelft.com.

Can I cancel my ticket?

Unfortunately, this is not possible. You can only change your ticket to another date.

Is it possible to change the date or starting time of my visit?

Yes, you can change the date online. Your ticket is valid for the whole day. You will find further instructions in the confirmation, which you have received by mail.

Can I visit the museum shop/Brasserie1653 without a ticket?

Yes, you can visit the museum shop/Brasserie1653 without a ticket.

Exhibition

What exhibitions are planned?

The exhibition Picasso: Ceramic Magician is planned from 10 October 2023 until 19 May 2024. For previous exhibitions, click here.

Does Royal Delft Museum offer guided tours?

Yes, we offer guided tours in Dutch, English, German, French, Italian, Spanish, Japanese and Chinese. Please contact us by mail for further information: events@royaldelft.com.

I would like to book a guided tour, do I need to book in advance?

Yes, for guided tours you need to book in advance. Please contact us at events@royaldelft.com.

Does Royal Delft Museum offer an audio guide?

Yes, every ticket includes a free audio guide, which we will give you at the start of your visit. The audio guide is available in 8 languages: Dutch, English, German, French, Italian, Spanish, Japanese and Chinese.

How long does a visit take?

A visit with an audio guide takes approximately 1 hour. Additionally, most guests spend between 15-30 minutes in the museum shop.

What will I see during my visit?

During your visit you will see the museum, the factory and the painters.

Are there any activities for children?

There is a special scavenger hunt designed for children. Children can also participate in special workshops for children and many more activities. For an overview of all children activities, click here.

Accessibility

Is Royal Delft accessible for disabled people?

The museum is accessible for disabled people. Unfortunately, big electric wheelchairs are not allowed due to the limited space. In this case, the museum provides a wheelchair.

Can I be accompanied by my caregiver?

Yes, you can. Assistence dogs are also allowed.

High Tea

How long does the High Tea last?

Based on our experience, our visitors usually take 1 hour and 15 minutes to enjoy the High Tea. Usually it is not a problem if you would like to be seated a bit longer.

Which days are available to book for a High Tea?

It is possible to book a High Tea every day. The available timeslots for Monday until Friday are 12:30, 14:30 and 15:15. On Saterday and Sunday it is only possible to book the timeslots 14:30 and 15:15.

How filling is a High Tea?

Our High Tea is certainly a full-fledged replacement for lunch. The High Tea includes a range of sweet and savory treats, a small soup, scones and sandwiches.

Is there a group limit for High Teas?

We welcome groups from 2 up to 100 people.

I have a coupon from Surprise Factory and I would like to book a High Tea, how do I do this?

On your coupon you will find a link to the Surprise Factory website. On this website, fill in your personal code, which you can find on your coupon. Don’t forget to use capital letters. Lastly, choose your preferred date and time.

Painting workshops

How long does a workshop last?

The tile painting workshop and DIY workshop last about 1 to 1,5 hours, while the plate painting workshop lasts 1,5 hours.

Which days are available to book for a workshop?

It is possible to book a workshop everyday at 14:00, with the exception of Monday.

Can I choose a different time?

Groups of 15 or more people have the option to select an alternative time.

Can I take my painted product home immediately?

If you participated in the DIY painting workshop, you can take your product home immediately. If you participated in the tile- or plate paiting workshop, then your product will stay at Royal Delft a bit longer. We will glaze and fire your product, which will take approximately 7 to 10 working days.

When can I pick up my product?

You will receive an email once your product is finished.

Can I have my product delivered to my house?

Yes, you can. Delivery in the Netherlands costs €8,50 per adress, up to 10 kg. Rates outside the Netherlands are available on request.

I haven’t received an email that my product is ready, what should I do?

It takes approximately 7 to 10 working days for your product to be finished. Sometimes the confimation gets sent to your spam folder. In case you cannot find the confirmation in your spam folder, please contact us at info@royaldelft.com.

Education

Can I visit with my school?

Yes, it is possible to follow a guided tour and/or follow a painting workshop. Special education programs will also be available soon.

With how many students can I visit?

There is no maximum for a guided tour. In case the group is too big, it will be split into smaller groups. A painting workshop is subject to availability.

Can I book an educational visit without a guided tour?

It is possible to book an educational visit without a guided tour. We also offer an audio guide, which is included in the entrance fee.

Is it possible to cancel our visit?

Yes. Please refer to the cancellation policy, which is sent together with the confirmation.

What time in advance do we need to arrive?

We kindly ask you to be present 5 to 10 minutes in advance.

Is it a problem if we are too late?

Please call us in case you are too late. Our phone number is 015-7600800.

How to get there

How can I reach Royal Delft Museum?

You can Royal Delft Museum by car, public transport, bicycle and more. Click here for more information about how to reach Royal Delft Museum.

Practical information

What are the opening hours?

Opening hours:

Royal Delft Museum & Brasserie1653
Mo – Sun: 9.00 a.m. – 05.30 p.m.
Royal Delft (office)
Mo – Fri: 9.00 a.m. – 17.00 p.m.
Flagshipstore
Mo – Sun: 9.30 a.m. – 17.30 p.m.
Brandstore
Mo – Sun: 10.00 a.m. – 17.30 p.m.

Adjusted opening hours:

December 24: 9.30 a.m. – 4 p.m
December 25: closed
December 26: closed
December 31: 9.30 a.m. – 4 p.m
January 1: closed

Can I take my coat and/or bag into the museum?

Yes, you can. You can leave your coat in the cloakroom, but you are also allowed to keep it with you during your visit. Bags with a size smaller than or equal to A4 may be taken into the museum, anything larger can be stored in a free locker.

Is there a lost and found?

Yes, we have a lost and found.

Can I take pictures?

Yes, you are allowed to take photos and videos. However, it is forbidden to make any photographic, video or film recordings that require the use of lamps, flash equipment and/or tripods (including “selfie sticks”) without prior written consent.

Is there free Wi-Fi?

Yes, free Wi-Fi is available throughout the museum.

Delft Blue porcelain

What is the difference between ceramic, earthenware and porcelain?

What is the difference between ceramic, earthenware and porcelain?
Ceramics is a collective term for all products made from fired clay. The name is derived from keramos, the Greek word for ceramist. Ceramics can be divided into earthenware, stoneware and porcelain. The distinction between these types of ceramics is determined by the composition of the raw materials and the firing temperature. All our handmade and hand-painted products fall under Delft Blue porcelain. You can find more information about the various types of ceramics on the website www.delftsaardewerk.nl.

Can you repair my broken Delft piece?

Our company does not restore Delftware. However, we do have names and addresses we recommend in the Netherlands.
  • Archeoplan, Kleveringweg 51, Delft, tel. 015 – 2052083
  • Koerts Restaurators, Vierde Broekdijk 43/b, Aalten, tel. 0543 – 472905
  • Margot van Os Restoration, Neuweg 77, 1214 GM Hilversum, tel. 035 – 6239789 (margotvanos@tiscali.nl) www.margotvanos.nl
  • Petra Bochove, Harderwijkstraat 45, Den Haag, tel. 070 – 3609118
  • Ron Nieuwenhof, Beulakerweg 79, Giethoorn, tel. 0521 – 362828
  • Adriaan van Dam, Mgr. Van de Weteringstraat 13A, Utrecht, tel.  030 – 2302711, www.derestaurator.nl
  • Sabine Westerhuis, Nieuwe Achtergracht 8, Amsterdam, tel. 020 – 4231808
  • Eva Wolfs, Wolfs Conservation and Restoration, Amsterdam, tel. 06-53262065, www.wolfsconservation.com
  • Restauratie Atelier Carlijn Louwers, Westeinde 339, Den Haag, tel. 070 – 4271672
  • Restauratie Atelier Jeroen ten Hoorn, Populierenstraat 14, Den Haag, 070 – 3457054
  • Atelier van Beemen, Roosmarijn van Beemen Ma Pd. Res., Nieuwe Looierstraaat 80 II, 1017 VD  Amsterdam,  tel. 06-15558749, info@ateliervanbeemen.nl
  • Maud Schermer, Karel Doormanlaan 220, 3572 NZ  Utrecht, tel. 06-10794875, www.schermer-restauratie.nl
  • Restauratie Atelier Haverkamp, Leiden tel. 06-27876402 restauratie@nikehaverkamp.nl, www.nikehaverkamp.nl

What is the exact value of my Royal Delft piece?

We recommend asking an antique dealer. In the Netherlands we can refer you to the Federatie van Taxateurs, Makelaars, Veilinghouders at www.federatie-tmv.nl. In the book Royal Delft, A guide to De Porceleyne Fles written by Rick Erickson you can also find some values of our pieces. A Schiffer Book for Collectors with Price Guide. ISBN 0-7643-1804-7. The book is available in the Royal Delft Showroom.

How can I recognize a product of Royal Delft/What is the trademark?

Each product has been marked at the bottom or at the back with a trademark. You can find the different trade marks here.

How old is my Delft Blue piece?

Since 1879, each article produced by De Koninklijke Porceleyne Fles has been marked with a letter code. Using the list with year codes you can find out yourself how old your pieces are.

My article has a different mark. How can I establish its origin?

One of the most copied decorations in ceramics is the Delft style, which has a blue image on a white background. The decorations often portray typical Dutch scenes such as windmill scenes and seascapes, as well as images borrowed from Chinese porcelain depicting floral, leaf and stem patterns and scenes with Chinese figures. Sufficient information about the origin and makers of Delftware dating from the 17th and 18th centuries can be found in trade literature. However, descriptions of marks dating from after the early 19th century are not included in much of this literature. In the late 19th century and early 20th century, numerous ceramics businesses in the Netherlands and abroad started to produce Delft-style earthenware or porcelain, but the marks of these pieces were not described. In July 1998, Stephen J. van Hook published a book called Discovering Dutch Delftware (ISBN 0-9665009-0-3), which features several other producers of Delftware besides Royal Delft. Another way to establish the origin of an object is via the website www.delftsaardewerk.nl.